{"id":25798,"date":"2023-12-08T00:22:46","date_gmt":"2023-12-07T21:22:46","guid":{"rendered":"https:\/\/fin-regulator.com\/?page_id=25798"},"modified":"2025-09-16T15:44:55","modified_gmt":"2025-09-16T12:44:55","slug":"claim","status":"publish","type":"page","link":"https:\/\/fin-regulator.com\/en\/claim\/","title":{"rendered":"Claim Review Process"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"9c4ca210-dad8-46a3-b729-ece4851afdc4\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<ol>\n<li><strong>Procedure for submitting a request to the Finance Commission:<\/strong>If a conflict situation has arisen and financial compensation is required, the client has the right to file a claim within 45 days of the dispute arising. The first step is to send a request to the broker, and only in case of dissatisfaction with the broker&#8217;s response or its absence within two weeks the client applies to the Commission.\n<ul>\n<li>The broker must acknowledge receipt of the claim within 5 days and provide a response 14 days after review.<\/li>\n<li>If unsatisfied with the broker&#8217;s response within the prescribed timeframe, the client may appeal to the Commission.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Analyzing the claim: <\/strong>The Commission independently analyzes the text of the claim and determines its relevance (falling within the scope of the Commission&#8217;s responsibility). This process takes about 5 days.\n<ul>\n<li>Once a decision has been made, the head of the Commission contacts the client for further information within 5 days.<\/li>\n<li>It may be possible to resolve the conflict without further proceedings.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Claim Consideration:<\/strong> The Dispute Resolution Committee makes a decision based on the information obtained during the comprehensive analysis of the situation.<br \/>\nIf key data is missing, the Committee requests it and considers it within 7 days.<\/li>\n<li><strong>Decision Making: <\/strong>The Committee&#8217;s decisions are binding on all team members. The client is obliged to agree with the decision if he\/she is ready to accept it.\n<ul>\n<li>The client&#8217;s agreement with the decision must be confirmed in writing within 14 days of its issuance.<\/li>\n<li>If the customer has not confirmed consent, the dispute is considered closed automatically.<\/li>\n<li>The Team Member must satisfy a claim accepted by the Committee within 28 days.<\/li>\n<li>If a decision is made in favor of a team member, the client must provide a written waiver within 7 days, which permanently closes the conflict.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space]\n\n\t<div class=\"mkd-call-to-action with-icon\" style=\"padding: 20px;;background-color: #043f71;\">\n\n\t\t\t\t<div class=\"mkd-container-inner\">\n\t\t\t\t\t<div class=\"mkd-call-to-action-row-75-25 clearfix\">\n\t\t\n\t\t\t\t<div class=\"mkd-text-wrapper mkd-call-to-action-column1 mkd-call-to-action-cell\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"mkd-call-to-action-icon-holder\">\n\t\t\t\t\t\t<div class=\"mkd-call-to-action-icon\">\n\t\t\t\t\t\t\t<div class=\"mkd-call-to-action-icon-inner\">\n\t\t\t\t\t\t\t\t<i class=\"mkd-icon-font-awesome fa fa-home \" style=\"font-size: 24px;color: #ffffff\" ><\/i>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"mkd-call-to-action-text\" >\n\t\t\t\t\t\t\n<h4><span style=\"color: #ffffff;\">Any disputable situations when working with a broker?<\/span><\/h4>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"mkd-button-wrapper mkd-call-to-action-column2 mkd-call-to-action-cell\" style =\"text-align: right ;\">\n\n\t\t\t\t\t\t<a href=\"\/en\/file-a-complaint\/\" target=\"_self\"  class=\"mkd-btn mkd-btn-medium mkd-btn-solid mkd-btn-custom-hover-bg mkd-btn-custom-hover-color\" data-hover-bg-color=\"#ffffff\" data-hover-color=\"#1e73be\" >\t<span class=\"mkd-btn-text-holder\">\t\t<span class=\"mkd-btn-text\">Submit a claim<\/span>\t\t\t<\/span>\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n\n[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Procedure for submitting a request to the Finance Commission:If a conflict situation has arisen and financial compensation is required, the client has the right to file a claim within 45 days of the dispute arising. The first step is to send a request to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ru","en","fr","es","de"],"languages":{"ru":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false},"fr":{"title":true,"content":true,"excerpt":false},"es":{"title":true,"content":true,"excerpt":false},"de":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages\/25798"}],"collection":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/comments?post=25798"}],"version-history":[{"count":18,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages\/25798\/revisions"}],"predecessor-version":[{"id":26237,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages\/25798\/revisions\/26237"}],"wp:attachment":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/media?parent=25798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}