{"id":25806,"date":"2023-12-08T01:05:23","date_gmt":"2023-12-07T22:05:23","guid":{"rendered":"https:\/\/fin-regulator.com\/?page_id=25806"},"modified":"2025-09-18T14:15:54","modified_gmt":"2025-09-18T11:15:54","slug":"file-a-complaint","status":"publish","type":"page","link":"https:\/\/fin-regulator.com\/en\/file-a-complaint\/","title":{"rendered":"Submit a claim"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h4>BEFORE THE COMMISSION WILL CONSIDER YOUR CLAIM, YOU MUST CONTACT YOUR BROKER AND GET AN OFFICIAL RESPONSE TO YOUR CLAIM. ACCORDING TO THE COMMISSION&#8217;S RULES, THE BROKER MUST PROVIDE A RESPONSE TO THE CLAIM WITHIN 14 DAYS.<\/h4>\n<p>[\/vc_column_text]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f2773-o1\" lang=\"ru-RU\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/25806#wpcf7-f2773-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2773\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ru_RU\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2773-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><span class=\"form-section\"><br \/>\n<label class=\"title-label\"><br \/>\n<h3>Have you already filed an application or registered this dispute with us?<\/h3>\n<p><\/label><\/p>\n<p><span class=\"wpcf7-form-control-wrap your-action\"><span class=\"wpcf7-form-control-wrap your-radio\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"your-radio\" value=\"Yes, I have already applied for or registered this dispute with Fin-regulator.\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Yes, I have already applied for or registered this dispute with Fin-regulator.<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"your-radio\" value=\"No, this is the first time I have applied for or registered this dispute with Fin-regulator.\" \/><span class=\"wpcf7-list-item-label\">No, this is the first time I have applied for or registered this dispute with Fin-regulator.<\/span><\/label><\/span><\/span><\/span><\/span><br \/>\n<label class=\"title-label\">If yes, please provide the application number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap your-case\"><span class=\"wpcf7-form-control-wrap your-case\"><input type=\"text\" name=\"your-case\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span><\/span><br \/>\n<\/span><\/p>\n<p><span class=\"form-section\"><\/p>\n<p>\n<h2>Information about the applicant<\/h2>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap your-title\"><input type=\"text\" name=\"your-title\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Title\" \/><\/span><\/p>\n<p><span class=\"wpcf7-form-control-wrap your-fname\"><input type=\"text\" name=\"your-fname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Your first name\" \/><\/span><\/p>\n<p><span class=\"wpcf7-form-control-wrap your-mname\"><input type=\"text\" name=\"your-mname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Your middle name\" \/><\/span><\/p>\n<p><span class=\"wpcf7-form-control-wrap your-lname\"><input type=\"text\" name=\"your-lname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Your last name\" \/><\/span><\/p>\n<p><span class=\"wpcf7-form-control-wrap your-country\"><input type=\"text\" name=\"your-country\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Country of residence\" \/><\/span><\/p>\n<p><span class=\"wpcf7-form-control-wrap your-tel\"><input type=\"tel\" name=\"your-tel\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone number\" \/><\/span><\/p>\n<p><span class=\"wpcf7-form-control-wrap email-842\"><input type=\"email\" name=\"email-842\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Email\" \/><\/span><\/p>\n<p><span class=\"form-section\"><\/p>\n<p>\n<h2>Detailed information about the dispute<\/h2>\n<\/p>\n<p><label class=\"subtitle-label\">Name of the financial service provider (broker) with whom you have a disagreement<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap your-dispute\"><span class=\"wpcf7-form-control-wrap your-dispute\"><input type=\"text\" name=\"your-dispute\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span><\/span><br \/>\n<label class=\"subtitle-label\">Provide a reference number so that your financial service provider can find the information you need.<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap your-ref\"><span class=\"wpcf7-form-control-wrap your-ref\"><input type=\"text\" name=\"your-ref\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span><\/span><br \/>\n<label class=\"subtitle-label\">Describe the nature of your complaint. Please include as much information as possible, including the type of product, dates of the problem, name, address and telephone number (if known to you) of all persons and companies involved and a description of the problem (please enclose a separate page if you need more space than indicated).<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap your-complaint\"><span class=\"wpcf7-form-control-wrap your-complaint\"><textarea name=\"your-complaint\" cols=\"40\" rows=\"4\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/span><br \/>\n<\/span><\/p>\n<p>\n<h2>Additional comments<\/h2>\n<\/p>\n<p><label class=\"subtitle-label\">What do you think is a fair and reasonable solution to a dispute?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap your-comment\"><span class=\"wpcf7-form-control-wrap your-comment\"><textarea name=\"your-comment\" cols=\"40\" rows=\"4\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span><\/span><\/p>\n<p>\n<h2>Accompanying documents<\/h2>\n<\/p>\n<p><label class=\"subtitle-label\">Please enclose copies of all documents available to you related to your dispute. If your financial service provider has written to you about your dispute, please make sure that you have provided a copy of their response.<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap your-upload\"><span class=\"wpcf7-form-control-wrap your-upload\"><input type=\"file\" size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" multiple=\"multiple\" data-name=\"your-upload\" data-id=\"2773\" \/><\/span><\/span><\/p>\n<div class=\"submit-wrapper\"><span class=\"anim\"><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/span><\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] BEFORE THE COMMISSION WILL CONSIDER YOUR CLAIM, YOU MUST CONTACT YOUR BROKER AND GET AN OFFICIAL RESPONSE TO YOUR CLAIM. ACCORDING TO THE COMMISSION&#8217;S RULES, THE BROKER MUST PROVIDE A RESPONSE TO THE CLAIM WITHIN 14 DAYS. [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["ru","en","fr","es","de"],"languages":{"ru":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false},"fr":{"title":true,"content":true,"excerpt":false},"es":{"title":true,"content":true,"excerpt":false},"de":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages\/25806"}],"collection":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/comments?post=25806"}],"version-history":[{"count":18,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages\/25806\/revisions"}],"predecessor-version":[{"id":26413,"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/pages\/25806\/revisions\/26413"}],"wp:attachment":[{"href":"https:\/\/fin-regulator.com\/en\/wp-json\/wp\/v2\/media?parent=25806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}